Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. Since our products are made to order and fragile, we are unable to offer returns. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item that is returned more than 30 days after delivery
Refunds
If you have not received your item, please reach out so we can check the tracking and see where the item is. If the item is lost or was received damaged, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Need help?
Contact us at [email protected] for questions related to refunds and returns.
